Anthem’s nasty crashing bug has caught EA’s attention

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After Bioware and Electronic Arts (EA) released the day-one patch for the game, it reportedly caused some PlayStation 4 (PS4) consoles to crash mid-game.

"When encountering a crash or game error, sometimes I get booted to the main menu or out of the game completely to the PS4 dashboard", wrote Reddit user forthemaster. Unsurprisingly, those whose consoles are now expensive paperweights are advising people not to play the game. "Took me 5 minutes", said redditor u/SoundAndFury87.

So far, EA has confirmed that they are looking into the issues and are hoping to find out more about what is causing the problem.

Quite a few people, including some TSA staff, say the fans in their PS4 Pro's are running and full speed when playing Anthem so perhaps the game is causing the console to overheat.

Fortunately, one player has seem to have gotten to the bottom of the issue, and may have found a fix.

As mentioned in the final line of that post, the Anthem crashing issue shouldn't outright be bricking consoles as previously reported.

A portion of the users have reported that they had their Anthem refund successfully processed after contacting Sony customer support.

Here's another report from an Anthem owner affected by tonight's problems: "The console powers down and will not power on using the normal method of pressing the PS4 button on the controller".

Now, Sony is notoriously strict when it comes to player refunds.

To request a refund from Sony, you can contact PlayStation Support. For more serious issues such as the console crashes, it is suggested players contact EA Help.

However, Bioware engineers have responded to complaints in the game's official forums, where they said they were "hard at work" on a fix.

We are now in process of gathering information about the PS4 issue so we can determine the root cause. It seems like that game just has a nasty habit of crashing consoles altogether rather than making them useless hunks of junk. "We're investigating and ask that you share your crash data reports when prompted".

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