FCC launches investigation into CenturyLink following 911 outages

Adjust Comment Print

The federal government is launching an investigation into the cause of a nationwide CenturyLink outage that has disrupted 911 service, including in the Wenatchee Valley, since Thursday into today. "The CenturyLink service outage is therefore completely unacceptable, and its breadth and duration are particularly troubling". The mobile phone alert, which was also mistakenly sent to people in OR, urged people to call a number with a 360 area code.

State police spokesperson Dave Procopio said early Friday morning that the department believed the outage knocked out 911 emergency call services for wireless users in the Bay State.

Police departments in Cleburne, Corsicana, Frisco, McKinney and Stephenville also reported 911 outages persisting through Friday morning.

Ajit Pai, chairman of the Federal Communications Commission, ordered on Friday an investigation into the outage.

KOMO reports that some customers in Washington experienced busy signals when they attempted to dial 911.

From various customer tweets, it appears the embattled Internet service provider first reported an outage at 3:54 a.m. Some systems still aren't fully running, and emergency officials are advising people to call alternate numbers if they can't get through.

If you've ever been in a serious emergency before, you probably already know how important it is to have quick access to emergency services.

Monroe, Louisiana-based CenturyLink didn't provide details of the problem and it didn't indicate how many customers were affected.

The company said in a statement Thursday that its network was "still experiencing a disruption" and that it was working to restore services.

Pai said he had spoken with CenturyLink 'to underscore the urgency of restoring service immediately'.

The Massachusetts State Police posted online Friday morning that the outage was resolved and services were up and running again.

Comments