Apple Acknowledges But Play Down ‘Bent’ iPad Pro Units

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Yesterday both Verge and MacRumors covered this issue in different articles and were assured by Apple that it's not an issue but a normal side effect.

Despite confirming the bend in some iPad Pros, Apple hasn't set up a replacement program.

It's not a defect, according to Apple, but rather a result of the manufacturing process used to make iPads that occurs from a cooling process with the tablet's metal and plastic parts. The tech giant added that it shouldn't affect performance, nor should the bend worsen as time goes by.

Apple has confirmed the suspicions of some 2018 iPad Pro owners that their device might have a slight bend. Also, some found the bend to be there right out of the box while with some users, the bend developed over some weeks of usage of the tablet. Further, the company stated the iPad's tendency to bend wouldn't impact its "performance in any practical way". Homeowners of the brand new iPad Execs can nonetheless change their authentic unit for a substitute inside the 14-day return interval. There was also one user who actually exchanged his bent iPad Pro for a new one, only to have his second iPad Pro bent within days of usage.

Those receiving a bent iPad Pro would certainly call this a defect along with a few expletives.

According to some customers, some 2018 iPad Pros are shipping with bending issues as well. Apple customers first started noticing the issue with their iPad Pro devices, reporting the issues online. Now Apple has responded, but probably differently than they had hoped.

The Apple is not considered the Bending as a Defect, the customer with clear consequences: you cannot expect compensation, but not more than grace hope.

For what it's worth, neither the 11-inch or 12.9-inch iPad Pro MobileSyrup has at our office has experienced the issue.